General terms & conditions
These Terms and Conditions of Use ("Terms") outline the terms of our relationship. By using the Site, you agree to be bound by the following terms and all applicable laws and regulations.
Your use or access of the Site in any way signifies your constructive and actual notice and knowledge of, and your agreement to be bound by, the most current version of the Terms.
Access to portions of the Site may require that you agree to additional terms ("Specific Terms") that, together with these Terms will govern your use of the relevant Site portions. Any relevant Specific Terms will be provided to you before you will be granted first access. Your continued access shall constitute your continued acceptance to any relevant Specific Terms.
IMPORTANT! THESE TERMS AND ANY RELEVANT SPECIFIC TERMS GOVERN YOUR USE OF THE SITE AND OUR INTERNET-BASED SUBSCRIPTION MANAGEMENT AND BILLING SOFTWARE SERVICES ("Services"). THESE TERMS AND ANY RELEVANT SPECIFIC TERMS ARE SUBJECT TO CHANGE AT ANY TIME IN COMPANY'S DISCRETION AND YOU ARE ENCOURAGED TO REVIEW THE MOST CURRENT TERMS AND ANY RELEVANT SPECIFIC TERMS EACH TIME YOU VISIT. YOUR USE OF THE SITE AFTER SUCH CHANGES ARE IMPLEMENTED CONSTITUTES YOUR ACKNOWLEDGMENT AND ACCEPTANCE OF THE CHANGES. IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS, DO NOT USE OR ACCESS THE SITE OR USE OUR SERVICES.
- Legal Requirements | Age Disclaimer
o Wine may only be purchased and delivered to persons who are at least 19 years of age. By placing an order, you validate that you and the person who accepts the delivery will be 19 years of age or older.
- All packages containing wine must be signed for upon delivery by an adult of 19 years of age or older, who is not intoxicated.
- Personal Consumption
Wines purchased from Larch Hills Winery are not for resale and are for personal consumption only.
- Credit Card Charges
By signing up to become a member of the Larch Hills Winery Wine Club, you agree that:
- (a) your credit card will be billed according to your preferred membership options, plus applicable shipping charges, at the beginning of the month during which a shipment is scheduled (hereinafter referred to as “Shipment Month”);
- (b) you will receive and pay for 3 shipments annually and will continue to do so unless you cancel according to cancellations terms below.
Price for each shipment (except for shipment charges) includes applicable federal and provincial taxes.
- Cancellation Terms
If you wish to cancel your membership, you must notify us by the 1st of the month prior to the Shipment Month (e.g., for a shipment in March, you must cancel by Feb. 1).
You may only cancel after having paid for 3 shipments.
It is not possible to ‘opt out’ of a shipment and no substitutions can be made.
- Member Commitment
You must keep your shipping and billing information accurate, as you will be responsible for any additional charges incurred due to any redirection of shipments.
Wine Club communication uses email; please ensure we have your current email on file and that we are on your approved list to receive emails, as we will use it to notify you of upcoming shipments.
- Shipping Information & Rates for Store Purchases
- All orders will be processed as quickly as possible. Please allow 2 business days from the order date for the order to be processed.
- We aim to have your wine delivered as soon as possible, although delivery times depend on the location of your delivery, the date the order was received and weather conditions.
- All orders are shipped Monday through Thursday and are delivered Monday through Friday during regular business hours.
- Delivery times may be delayed if weather is too hot or too cold and we feel that there is a high chance of damaging the wine in transit.
- On large orders or orders being shipped to rural areas, additional shipping fees may be required.
- Wine Club Terms & Conditions
o Wine will be shipped three times per year unless otherwise specified.
o Shipping dates may vary depending on weather.
o Wine can be picked up from the tasting room and your delivery fee will be waived, please let us know if you would like to pick up your wine.
o Due to vintage variation and production size, we reserve the right to change wines, price or allocations without notice.
o Larch Hills Winery will not be responsible for any additional shipping charges incurred due to misdirected, re-routed or re-shipped wines.
o Wine will be shipped on a weekday during normal business hours and a signature by someone of legal drinking again will be required; therefore, a business address is strongly recommended.
o Larch Hills Winery will not be responsible for delays in delivering your wine if that delay or failure is caused by circumstances beyond our control.
o Your credit card will be charged for your Wine Club shipment on the first of the month of shipping (ie. March 1st, June 1st or October 1st).
o You can change your package subscription at any time. If you have already paid for your shipment, the change will take effect on the following shipment.
o You can cancel your wine club subscription at any time and there are no cancellation fees. You can cancel your subscription by logging in to your wine club account
o Membership is non-transferable and not redeemable for cash
o All members must be of legal drinking age.
o Your email address will be added to our database so that we can send you information regarding your shipping & information about special releases or promotions to our Wine Club members
o We do not offer international shipping.
o Larch Hills Winery is not responsible for additional shipping charges incurred due to misdirected, re-routed or re-shipped wines.
o Larch Hills Winery is not responsible for delays in delivering your wine if that delay or failure is caused by circumstances beyond our control.
o Please provide your email address with your order so that we can email you information regarding your shipping and tracking details.
o Your email address will also be added to our email list and we will send you monthly e-newsletters and information on upcoming winery events and promotions. At any time if you wish to unsubscribe from our email list you simply have to click “unsubscribe” in the email you receive.